Reference

Understand Your Rights Before You Start

These terms set out how your account with tamarabet works — what we expect from you, what you can expect from us, and how payments via DANA, OVO, and GoPay are handled.

Account EligibilityDANA · OVO · GoPay ConditionsWithdrawal RulesAccount Suspension PolicyGoverning Access Terms
tamarabet Understand Your Rights Before You Start
POLICY PRACTICES

How We Handle Your Account Data

Your account data — name, registered wallet, transaction history — is used only to operate your account and process payments. We do not sell or share it with third-party marketers. Players in Semarang and across Indonesia access the same account protections.

Data Retention

We keep account and transaction records for as long as your account is active and for a period after closure as required by applicable rules. You can request a summary of what we hold.

Account Security

Login is protected by OTP verification sent to your registered number. If you suspect unauthorised access, lock your account via settings or contact support immediately — do not wait.

Cookie and Session Use

We use session cookies to keep you logged in and to remember your wallet preference — DANA, OVO, or GoPay. No marketing tracking cookies are placed without your consent.

Requesting Changes

To update registered wallet details or request account data corrections, submit the request through live chat with your account ID. Changes affecting payout routing require identity confirmation.

TERMS CONTACT

Reach Us About Your Account Terms

Live Chat Support Open the live chat window from any page on tamarabet. Our Indonesia support team handles account and terms questions around the clock — no ticket queue needed for urgent access issues.
Email for Formal Queries For written confirmation of terms, account status, or wallet-matching disputes, contact us by email. We respond with a reference number so you have a record of the exchange.
Account Help Centre The help centre covers common terms questions — withdrawal verification steps, wallet update process, and what triggers an account review. Start there before opening a live chat.

Common Questions About These Terms

If something in the terms is unclear, check these answers first. They cover the situations Indonesia account holders ask about most — wallet conditions, account access, and how to request changes.

Access and eligibility depend on local law. If your region has specific rules, those take precedence. We recommend checking what is permitted in your area before opening an account.

Withdrawals will be held until the wallet name is verified. Update your registered wallet through account settings and contact support with confirmation before requesting another payout.

We post updates with an effective date before changes apply. Continuing to use your account after that date means you accept the revised terms. Check this page periodically for updates.

Contact support via live chat with your account ID and request a data summary. We will confirm what is held and how long it is retained under current policy.

Accounts may be suspended for suspected fraud, mismatched payment details, or breach of account terms. Support will notify you by registered contact and explain the review process.

GoPay transfers also fall under GoPay's own user agreement. Our terms cover the account side — the receiving wallet, matching requirements, and payout verification — while GoPay governs the transfer itself.